forho.blogg.se - Privacy report internet explorer

IE group policy should be checked to be sure that cookies are allowed to pass through.

This case can be resolved by allowing the IE web browser to accept cookies from Service Desk Manager. To test for this case, in a test environment, in the IE Tools options, under the Privacy tab, move the slider all of the way down so that IE will accept all cookies. The IE settings should be reviewed to be sure that cookies are allowed. In one case, a Privacy Report in the IE web browser status bar shows up with a list of cookies that are being restricted or blocked. Both the BOXI URL and the SDM server URL are included as Trusted Sites for Internet Explorer. The solutions provided in technical documents TEC559972 and TEC495179 have been followed.

The same WEBI report runs OK after logging into Infoview directly without going through the SDM Reports tab.

Running a Crystal Report via the Reports tab using IE is successful.

Running the WEBI report using the Firefox web browser is successful.

This has been seen with both IE8 and IE9. Illegal access to the viewer please use a valid url. Starting Web intelligence (WEBI) Report via the Reports tab of CA Service Desk Manager (CA SDM) gives this error in Internet Explorer (IE):